Refund policy

Return & Refund Policy

At ElectraHub, we only accept returns or replacements for items that are defective, damaged, or if you receive the wrong item.

You must contact us on the same day you receive your order to report the issue. Requests made after the delivery day may not be accepted.

To request a replacement or refund, please contact us at:

Email: info@idelectronic.store
Phone / WhatsApp: +961 71 969 774

Please include your order number, a description of the issue, and clear photos or videos showing the problem.

If your request is approved, we will provide you with the return instructions.

The customer is responsible for all return shipping costs unless the issue was caused by our mistake, such as receiving the wrong item or a defective product.

Returns sent without contacting us first will not be accepted.

Eligible Returns

A return, replacement, or refund request may be approved only if:

The item is defective or damaged upon arrival.
You received the wrong item.
The issue is reported on the same day the order is delivered.

The item must be unused and returned in its original packaging whenever possible.

Non-Returnable Items

We do not accept returns or replacements for:

Items without any defect or damage.
Custom or personalized products.
Gift cards.
Requests submitted after the day of delivery.

Additional Conditions

Products damaged during shipping must be reported on the same day of delivery with clear photos or videos of both the product and its original packaging.
Items that have been damaged due to misuse, improper installation, accidental damage, water damage, physical damage, or unauthorized modifications are not eligible for a replacement or refund.
We reserve the right to inspect all returned items before approving any replacement or refund request.
If the returned item does not match the reported issue or does not meet our return conditions, we reserve the right to reject the request and return the item to the customer.
Replacement products are subject to stock availability. If the same item is unavailable, we may offer an equivalent replacement or issue a refund at our sole discretion.

Replacements & Refunds

If your request is approved after inspection, we will normally replace the item with the same product.

Refunds may be issued in certain cases at our sole discretion, including situations where a replacement is not available or another appropriate solution cannot be provided.

Any approved refund will be issued to the original payment method.